Questions and answers
Delivery times, fees, changes and refunds. If you don’t find your answer here, call or email us.
Delivery
When will my order arrive?
Order by 1 p.m., Monday to Friday, and we deliver the same day. Standard delivery hours are 9 a.m. to 7 p.m., and on busy days we deliver as late as 10 p.m. Orders placed after 1 p.m. are delivered the next business day.
How much does delivery cost?
A flat $9 delivery fee applies to every order. The minimum order is $35.
Do you deliver on weekends?
No. We deliver Monday through Friday.
Where do you deliver?
All of Manhattan, plus selected zip codes in Brooklyn, Queens and the Bronx. Check your zip code on our delivery page.
Will you let me know before you arrive?
Yes. We text you when we’re 30 to 60 minutes away.
Do you deliver to offices and other commercial addresses?
Yes, with curbside drop-off only. Please meet our team downstairs at the time of delivery.
Can I pick up my order?
No. Boxper is delivery only, and we don’t have a store for pickup or walk-ins.
Orders and products
Are your products new?
Yes. Everything we sell is brand new.
Is there a minimum order?
Yes, the minimum order is $35.
Which boxes do I need?
Our moving kits bundle the right mix of boxes, tape and bubble wrap for a studio, one-bedroom or two-bedroom apartment. Not sure? Call us at 212 772 8885 and we’ll help you choose.
Changes, cancellations and refunds
Can I change my order?
To change an order, we need to cancel it and you’ll place a new one. If you just want to add items, place a separate order for those.
Can I cancel my order?
Yes, as long as it hasn’t been delivered. Contact us as soon as possible at 212 772 8885 or hello@boxper.com. Delivered orders can’t be cancelled.
Do you offer refunds?
Before delivery, you get a full refund, no questions asked.
After delivery, all sales are final.
Still have a question?
Call or email and you’ll talk to the family that runs Boxper.